Common questions

How does payment work?

Event Managers fund a training's budget into their Facilit8 wallet before a facilitator is confirmed. The funds are held until the training is marked complete, at which point they're released to the facilitator, minus a platform fee.

Do I need to verify my identity?

Yes. Both Event Managers and Facilitators complete a short identity verification (KYC) step before their wallet can send or receive funds. This keeps the marketplace accountable on both sides.

What is merged training?

Merged training lets multiple companies pool their budgets to jointly fund a single training session that no one company could afford alone. Participants split the cost by delegate count and vote together on which facilitator to select.

How are facilitators vetted?

Facilitators build a profile with their specialization, qualifications, and experience, and collect reviews after every completed engagement — so Event Managers can see a track record, not just a bid.

Can I message a facilitator before hiring them?

Yes, through Facilit8's built-in chat. Event Managers unlock a conversation with a facilitator for a set access period, so you can align on details before committing budget.

What happens if a training doesn't go ahead?

If a facilitator isn't selected or a session doesn't complete, funded budget stays in your wallet rather than being paid out — you're only charged once a training is confirmed complete.